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Returns & Exchanges Policy
We want you to be completely satisfied with your skincare routine. If you are not happy with your CeraVe purchase, we offer easy returns on products in their original packaging within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Print Shipping Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Package Your Items
Securely pack the products in their original box and attach the printed return label to the outside of the package.
4
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing